When an item doesn’t arrive on time or is not delivered, it can be incredibly frustrating—both for the customer and the supplier. The supplier will usually aim to resolve the issue as quickly as possible to ensure customer satisfaction and avoid the need for a refund.

Thankfully, suppliers today have access to advanced tools and resources to address delivery issues efficiently. With decades of experience, up-to-date knowledge, comprehensive databases, tracking systems, scanning technology, expert tips, and even insider information, suppliers can often identify the exact status of a parcel in moments.

Unlike in the past, when we had to rely solely on the customer’s word, today’s technology allows us to pinpoint the location of your parcel with remarkable accuracy—whether it’s tracked or untracked. This level of precision ensures we can provide timely resolutions and maintain your trust.

Important Reminder When Requesting a Refund

Before applying for a refund due to undelivered goods, it’s important to double-check with your family, neighbours, or colleagues to confirm the delivery details. Mistakes can happen, and parcels may sometimes be received by someone else on your behalf.

For low-value items, businesses often prioritise efficiency over disputes. They may not spend time debating whether the item was delivered, but they will take swift action to protect their operations. This could include blocking your account and sharing information with other businesses to prevent potential abuse of refund policies.

Being accurate and honest ensures a smooth resolution for all parties involved.